Frequently Asked Questions

Got a question? We've got answers. If you don't see your specific issue listed below, feel free to reach out to us directly!

General Repair & Policies

How much will my repair cost? Can I get a quote?
Because every repair is unique, costs vary depending on the severity of the issue and the parts needed. We highly recommend filling out our online "Get a Quote" form or bringing your device in for a thorough diagnostic. We will always provide a transparent estimate and get your explicit approval before performing any paid work.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal through our secure checkout.
How long will it take to fix my device?
Most standard repairs are completed within 1 to 3 business days once the device is on our bench. More complex motherboard repairs or services requiring specialized ordered parts will take longer. We will always give you an estimated timeline after our initial diagnostic.
How can I check the status of my repair?
Once your repair is booked, you can check its progress anytime on our Check Repair Status page using your order number. We also send you an email update at each major stage — intake, diagnostic, repair in progress, and completion.
Do you offer a warranty on your work?
Yes! We stand behind our work with a 90-Day Limited Shop Warranty on all repairs and parts we provide. If the original issue recurs within 90 days, we will fix it at no extra labor charge. Please note that this excludes software issues, custom modding functionality, and any new physical/liquid damage caused after the device leaves our shop.
How do I file a warranty claim?
If the original issue comes back within your 90-day warranty window, visit our Warranty Claim page and submit your original order details along with a description of the problem. We'll follow up to arrange next steps, whether that's a mail-in return or local drop-off for re-repair.
Do I need an appointment, or can I just walk in?

Tim Can Fix It operates without a physical storefront, so walk-ins aren't available. Instead, you have two easy options:

  • Local drop-off/pickup (Pittsburgh area): Schedule an appointment through our website, and we'll arrange a convenient time and location to get your device to us and back to you once it's repaired.
  • Mail-in service: Wherever you're located, you can ship your device to us. We'll provide packing guidelines and shipping instructions once your repair is booked.

Either way, book your repair online first so we can confirm details, provide a quote, and get things moving quickly.

Laptops & PC Repair

What brands of laptops do you fix?
We repair all major brands! This includes Apple MacBooks, Dell, HP, Lenovo, Asus, Acer, Microsoft Surface, and custom-built gaming PCs.
Will I lose my data/photos during the repair?
In most hardware repairs (like a screen or battery replacement), your data is completely safe. However, for issues involving hard drive failure, liquid damage, or corrupted operating systems, data loss is possible. We strongly recommend backing up your data before bringing your device in. If your device is dead, we also offer professional Data Recovery services.
Can you fix liquid damage or a cracked screen?
Absolutely. We can replace cracked LCD/LED screens on almost any model. For liquid damage, time is critical! Bring the device in as soon as possible so we can clean the motherboard components before corrosion permanently shorts the board.
Can I upgrade my laptop while it's in the shop?
Yes! If your laptop is running slowly, the best time to upgrade is while it's already on our bench. We can upgrade older hard drives to ultra-fast NVMe SSDs, increase your RAM, and perform a full interior dusting.

Game Consoles & 3D Printers

Can you fix my Xbox 360 if it has the Red Ring of Death?
Yes, this is one of our main specialties! We perform component-level diagnostics, ultrasonic cleaning, and premium thermal repasting to bring RROD consoles back to life. Check out our Xbox 360 Errors page for more specific diagnostic info.
Do you repair next-gen consoles like the PS5 or Xbox Series X?
Yes. We frequently perform micro-soldering for broken HDMI ports, fix disk drive reading errors, and resolve overheating issues by performing deep interior cleanings and liquid metal replacements.
My 3D printer isn't printing correctly. Can you help?
We offer expert calibration and mechanical repair for FDM 3D printers (Creality, Prusa, Anycubic, etc.). Whether you have a clogged hotend, bed-leveling issues, or need firmware upgrades like BLTouch installation, we can get your printer back to optimal performance.

Xbox Modding & Pre-Modded Consoles

What is RGH modding, and is it legal?
RGH (Reset Glitch Hack) is a hardware modification for the Xbox 360 that lets it run backup copies of games and homebrew software from a hard drive. Modding a console you own for personal backups and homebrew use is generally legal; however, using it to play pirated or unauthorized copies of games violates copyright law. We mod consoles strictly for personal backup and homebrew purposes.
Can I buy a pre-modded Xbox 360 instead of sending in my own?
Yes! We sell ready-to-use RGH-modded Xbox 360 consoles, including limited-edition and bundle packages, through our website, Etsy, and Facebook Marketplace. Check our Store page for current available units.

Board-Level & BGA Repair

What is BGA rework, and when do I need it?
BGA (Ball Grid Array) rework is component-level micro-soldering used to repair or replace chips soldered directly to a circuit board, such as GPUs, APUs, and southbridge chips. It's typically needed when a device won't power on, overheats immediately, or shows no display in a way that points to a board-level failure rather than a simple part swap.
Which devices do you perform BGA repair on?
We perform BGA rework on game consoles (Xbox 360, Xbox Series X, PS5, PS4), laptops, and other boards with reflowable chips. This includes reballing and reflowing GPUs, APUs, and other soldered components using professional infrared rework equipment.