Address
1985 Lincoln Way Ste 23, Box 167 White Oak, PA 15131
Email
[email protected]
Tim Can Fix It

Cart

Refund and Returns Policy

Tim Can Fix It > Refund and Returns Policy

1. Diagnostic Fees
Diagnostic fees are non-refundable as they cover the cost of determining the issue with your device.

2. Repair Service Refunds
We stand behind our work and offer a limited warranty on repairs. If the issue persists or the repair fails due to workmanship within the warranty period:

  • We will re-evaluate and resolve the issue at no additional cost.
  • If we are unable to fix the issue, a partial or full refund may be issued, depending on the circumstances.

Refunds for repair services are only applicable under the following conditions:

  • The issue is related to our repair service.
  • The problem occurred within the warranty period.
  • You provided us with the opportunity to fix the issue, but it remains unresolved.

3. Non-Refundable Services
Refunds are not applicable in cases where:

  • The device has additional issues not related to the original repair.
  • Damage occurs after the repair due to user error, mishandling, or environmental factors (e.g., water damage).
  • Parts have been tampered with or replaced by another service provider.

Returns Policy for Replacement Parts

1. Defective Parts
If a replacement part we installed is found to be defective, we will replace it at no additional cost within the warranty period.

2. Non-Returnable Items
Parts specifically ordered for your repair or customized components are non-returnable unless they are defective. Any pre-modded console sold on Timcanfixit.com is Non-Returnable

Refund Policy for Products (Accessories or Other Items)

If you purchased an accessory or other product from Tim Can Fix It, our return policy is as follows:

  • Eligibility for Returns: Products must be in their original condition and packaging.
  • Return Period: Items can be returned within 14 days of purchase with a valid receipt.
  • Non-Returnable Items: Opened software, Modded RGH consoles, used accessories, or items marked “final sale” are not eligible for return.
  • Defective Items: Defective items may be exchanged for the same product or refunded if returned within 14 days except pre-modded consoles

How to Request a Refund or Return

  1. Contact Us: E-Mail us at [email protected]
  2. Provide Proof of Purchase: Have your receipt, invoice, or repair order number ready.
  3. Inspection: We may inspect the device or product to verify the issue.
  4. Resolution: Once the issue is verified, we will process your refund, replacement, or re-repair as applicable.

Processing Time

Refunds are processed within 7–10 business days after approval. Refunds are issued to the original payment method.

Contact Us

If you have questions about our Refund and Returns Policy, feel free to reach out:

  • Visit Us: Stop by our Pittsburgh location for in-person assistance.

We are committed to making things right and ensuring you are satisfied with our services. Thank you for choosing Tim Can Fix It!