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Refund and Returns Policy

Tim Can Fix It > Refund and Returns Policy

Refund and Returns Policy

Last Updated: February 23, 2026

At Tim Can Fix It, our priority is to deliver exceptional repair services and customer satisfaction. This policy outlines the strict terms for requesting refunds or returns for services and products purchased from us.

Strictly NO Refunds on Modded Consoles

All sales of Pre-Modded Consoles and Custom Modding Services (such as RGH installations) are 100% FINAL.

Because modding involves permanent software and hardware alterations, we do not accept returns, exchanges, or issue refunds for these items under any circumstances. This includes, but is not limited to: buyer’s remorse, account bans from Xbox Live/PSN, or a misunderstanding of how to use custom dashboards and homebrew software.

*Note: Hardware failures on modded consoles are still covered under our standard 90-Day Shop Warranty for repairs, but the console cannot be returned for a refund.

1. Refund Policy for Repair Services

Diagnostic & Bench Fees

Diagnostic and Repair Attempt fees are strictly non-refundable. These fees cover the highly specialized labor, time, and bench equipment required to assess your device’s issue, regardless of the final repair outcome.

Service Refunds

We stand by the quality of our repairs. If an issue arises that is directly related to the repair within our 90-Day Limited Shop Warranty period:

  • We will re-evaluate and attempt to resolve the issue at no additional labor cost.
  • If the problem persists, is directly related to our original service, and cannot be resolved, we may issue a partial or full refund (minus the diagnostic fee and shipping).
  • You must provide us with an opportunity to rectify the issue first before a refund will be considered.

Non-Refundable Repair Scenarios

Refunds will not be issued in the following cases:

  • Damage caused by user error, mishandling, liquid spills, or environmental factors after the repair.
  • Issues unrelated to the original repair, or newly identified problems that occur after the device leaves our shop.
  • Devices that have been opened, tampered with, or repaired by you or another provider after our service.

2. Returns Policy for Replacement Parts

Defective Parts

If a part we installed is found to be defective within the 90-day warranty period, we will replace it at no additional parts cost to you. Return shipping to our shop is the responsibility of the buyer; Tim Can Fix It is not responsible for inbound shipping costs for warranty claims.

Custom Orders

Parts specially ordered, customized, or aesthetically modified (such as custom LED rings or specific colored shells) for your device are non-returnable unless they are mechanically defective.

3. Refund Policy for Physical Products & Accessories

If you purchased physical accessories (e.g., cables, controllers, unopened parts) from us, our return policy is as follows:

  • Eligibility: Products must be in their original condition, unused, and in their original packaging.
  • Return Window: Eligible items can be returned or exchanged within 14 days of purchase with a valid receipt.
  • Non-Returnable Items: Pre-Modded Consoles, opened software, used accessories, custom-built items, or items marked as “final sale” or “as-is”.
  • Defective Products: Defective accessories may be exchanged for the exact same product or refunded within 14 days of receipt.

4. How to Request a Warranty Claim or Return

  1. Contact Us: Email us at Support@Timcanfixit.com to initiate the process.
  2. Provide Proof: Have your receipt, invoice, or repair order number ready.
  3. Inspection: You will ship or drop off the item. We must physically inspect the device or product to verify the issue and ensure the warranty seal is intact.
  4. Resolution: Approved refunds, replacements, or re-repairs will be processed once the hardware issue is confirmed by our technicians.

Approved refunds will be issued to the original payment method. Please allow 7–10 business days for your bank to process the funds. Original shipping charges are never refundable.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: Support@Timcanfixit.com
  • Phone: (412) 267-7263
  • Location: 1985 Lincoln Way Ste 23, Box 167, White Oak, PA 15131