Refund and Returns Policy – Tim Can Fix It
At Tim Can Fix It, our priority is to deliver exceptional repair services and customer satisfaction. This Refund and Returns Policy outlines the terms for requesting refunds or returns for services and products purchased from us.
Refund Policy for Repair Services
1. Diagnostic Fees
- Diagnostic fees are non-refundable as they cover the cost of assessing your device’s issue.
2. Service Refunds
We stand by the quality of our repairs. If an issue arises directly related to the repair within the warranty period:
- We will re-evaluate and attempt to resolve the issue at no additional cost.
- If the problem persists and cannot be resolved, we may issue a partial or full refund.
Refunds are subject to the following conditions:
- The problem is directly related to our service.
- The issue is reported within the warranty period.
- You provide us with an opportunity to rectify the issue first.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Damage caused by user error, mishandling, or environmental factors after the repair.
- Issues unrelated to the original repair or involving additional, newly identified problems.
- Devices tampered with or repaired by another provider after our service.
- Any Pre-Modded console sold directly on Timcanfixit.com that is not workmanship related. (including controllers)
Returns Policy for Replacement Parts
1. Defective Parts
- If a part we installed is found to be defective within the warranty period, we will replace it at no additional cost.
- Return shipping is incurred by the buyer, Timcanfixit.com is not responsible for return shipping costs.
2. Custom Orders
- Parts specially ordered or customized for your device are non-returnable unless they are defective.
Refund Policy for Products
If you purchased accessories or other items from us, our return policy is as follows:
- Eligibility for Returns: Products must be in their original condition, unused, and with original packaging.
- Return Window: Items can be returned or exchanged within 14 days of purchase with a valid receipt.
- Non-Returnable Items: Pre-Modded Consoles sold on Timcanfixit.com, Opened software, used accessories, or items marked as “final sale.”
- Defective Products: Defective items may be exchanged for the same product or refunded within 14 days.
How to Request a Refund or Return
- Contact Us: Reach out to us at [email protected]
- Provide Proof of Purchase: Have your receipt, invoice, or repair order number ready.
- Inspection: We may inspect the device or product to verify the issue.
- Resolution: Refunds, replacements, or re-repairs will be processed once the issue is confirmed.
Processing Time
- Approved refunds will be issued to the original payment method.
- Refunds typically take 7–10 business days to process.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Visit Us: At our Pittsburgh location.
We appreciate your business and are committed to making things right. Thank you for choosing Tim Can Fix It!