SHIPPING & PACKING INSTRUCTIONS
Please back up your data before shipping — while uncommon, data loss can occur during the repair process and we are not responsible for lost data.
Packing:
Use a sturdy box with at least 2 inches of padding (bubble wrap, foam, or packing paper) around the device on all sides. Do not use packing peanuts alone, as they can shift during transit. Power off the device before packing. Include only the charger — remove cases, screen protectors, and any other accessories.
Shipping:
Ship using a trackable, insured service (UPS, FedEx, or USPS Priority). We recommend insuring the package for the value of the device. Keep your tracking number until your repair is complete and the device has been returned to you.
Once received:
We will inspect your device, confirm the issue, and follow up with final pricing. Payment is due upon completion of the repair.