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Service Policies

Tim Can Fix It > Service Policies

Terms of Service & Repair Policies

Last Updated: September 26, 2026

By dropping off your device or mailing it in to Tim Can Fix It, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

1. Repair Risks & Limitation of Liability

Electronic repairs are unpredictable. Your device may be beyond repair or may become permanently damaged during the repair process. Circuit board components deteriorate over time and can fail without warning, especially on liquid-damaged devices where components can short circuit, oxidize, and corrode.

  • Glued-on Screens: Repairs on devices with factory-glued screens (e.g., iPads) involve prying to access internal components. Glass is delicate and can crack or break during this process.
  • Biometrics: Touch ID / Face ID sensors on Apple devices are tied to the motherboard and may fail during repair, rendering them unusable.
  • Older Devices: Integrated GPUs on laptops and AIO computers, especially 2011-era MacBooks/iMacs or known defective HP/Dell models, can fail without warning during standard stress testing or repair.

LIMITATION OF LIABILITY: If any device should be damaged or lost while in Tim Can Fix It’s custody due to circumstances for which Tim Can Fix It is legally responsible, our liability will be limited to the cost of the authorized repair or the current depreciated fair-market value of the device in its pre-repair condition, whichever is applicable. We are not liable for indirect, incidental, consequential, or lost-profit damages.

2. Estimates & Authorization

While we strive to be as thorough as possible, we do not guarantee that our initial estimate is all-inclusive. It is often impossible to identify every underlying problem until some diagnostic work has been performed.

  • By sending or dropping off your device, you authorize Tim Can Fix It to perform a diagnostic evaluation.
  • We will never perform unauthorized paid work. If our technicians discover additional issues that increase the cost of the repair, we will pause work and contact you. All price changes must be explicitly approved by you before we proceed.

3. Intermittent, Inconsistent & Non-Reproducible Faults

Intermittent and inconsistent electronic faults can be difficult or impossible to reproduce during diagnostic testing. A device may fail at the customer’s location but operate normally when tested by Tim Can Fix It. A problem may also occur only under specific conditions, such as a particular temperature, operating time, game, application, display, cable, power source, accessory, or other circumstance.

NO FAULT FOUND / UNABLE TO REPRODUCE: Tim Can Fix It cannot repair, replace, or guarantee correction of a fault that cannot be reproduced, verified, or otherwise reasonably diagnosed.

If a reported problem cannot be reproduced during reasonable diagnostic testing, the device may be returned without a repair being performed. Diagnostic labor and applicable fees remain due even when no fault is found.

  • Tim Can Fix It is not required to replace parts solely because they are suspected of causing an intermittent problem.
  • Tim Can Fix It is not required to perform speculative or unnecessary repairs in an attempt to reproduce a failure that cannot be verified.
  • A device operating normally during testing does not establish that the customer’s reported failure was false, but it also does not establish that a particular component is defective.
  • If an intermittent fault cannot be reproduced, Tim Can Fix It may document the result as No Fault Found (NFF) or Unable to Reproduce (UTR).
  • A device returned in working condition is not guaranteed to remain free from an intermittent problem after it leaves Tim Can Fix It’s custody.
  • If the same symptom occurs again after the device is returned, a new diagnostic evaluation may be required to determine whether the problem is related to the original service.

CUSTOMER RESPONSIBILITY FOR ACCURATE INFORMATION: Customers are responsible for providing accurate and complete information regarding the symptoms and history of the device. This includes disclosing when a problem is intermittent, inconsistent, or dependent on specific circumstances.

When possible, customers should provide videos or photographs showing the failure, error messages or codes, the circumstances under which the failure occurs, how frequently it occurs, and any troubleshooting already performed. Customers should also disclose previous repairs, modifications, liquid exposure, physical damage, power events, or other relevant history.

Failure to disclose that a problem is intermittent, inconsistent, or dependent on specific circumstances may significantly limit our ability to diagnose or reproduce the reported failure.

4. The “Repair Attempt” / Bench Fee

We charge a non-refundable Repair Attempt / Bench Fee ranging from $40 to $100 for devices that involve complex motherboard repairs, data recovery, or devices that have had prior repair attempts by other shops or the customer.

This fee covers the extensive labor, equipment, testing, and micro-soldering required to diagnose a heavily damaged board. If the repair is ultimately unsuccessful, data recovery is impossible, the reported fault cannot be reproduced, or you decline the final repair quote after diagnostics, you are responsible for this bench fee plus return shipping.

5. 90-Day Limited Shop Warranty

We stand behind our work. Tim Can Fix It offers a 90-Day Limited Warranty on qualifying repairs and parts supplied and installed by Tim Can Fix It. If a qualifying repaired component or the workmanship associated with the original repair fails within 90 days, we will evaluate the device and, when covered, perform the applicable warranty service at no additional labor charge.

Important Warranty Limitation: The warranty does not guarantee that a device will remain free from unrelated failures or that an intermittent problem that could not be reproduced during the original diagnostic process will never recur.

If the original reported symptom could not be reproduced or verified during the original service, the later appearance of that symptom does not automatically establish a warranty failure. The device may require a new diagnostic evaluation to determine whether the current problem is related to the original service.

Warranty Exclusions (What is NOT covered):

  • Any service using parts not purchased directly by Tim Can Fix It.
  • Console Modding (RGH) software functionality, game backups, or account bans.
  • Software issues, including virus removals or OS installations, unless specifically included in the original repair.
  • New symptoms or hardware failures not directly tied to the original work order.
  • Intermittent symptoms that cannot be reproduced or reasonably connected to the original repair.
  • Recurrence of symptoms caused by user error or negligence, including but not limited to physical drops, liquid damage, power surges, improper power supplies, or malware.
  • Damage caused by third-party accessories, peripherals, modifications, or other equipment.

Voiding the Warranty: If your device is physically tampered with, opened by you or another shop, modified after service, or shows signs of new physical or liquid damage within the 90-day period, the Tim Can Fix It Warranty may be voided.

Note: Our repair services may void your manufacturer’s warranty. By accepting service, you agree we are not liable for voiding your device manufacturer’s warranty.

6. Parts Ordering & Turnaround Times

Many of our repairs are completed in 1-48 hours. However, we offer no guarantees of how long the service will take. If a service requires ordering specialized parts, we will contact you with the cost and estimated arrival time.

If you wish to retain your device while parts are ordered, a non-refundable deposit of 50% of the parts cost is required. Tim Can Fix It generally will not use customer-supplied parts, as we cannot verify their functionality, authenticity, compatibility, or prior history, and we cannot offer a warranty on customer-supplied parts.

7. Data Security & Privacy

Tim Can Fix It respects your privacy. We will not intentionally browse, copy, or distribute your personal data, photos, or documents. We only access the operating system or stored data to the extent reasonably necessary to perform or verify the requested service.

However, we do not guarantee the security or preservation of your data against hardware failure, storage-device failure, operating-system failure, corruption, or other unexpected events. We strongly encourage you to back up any important files before dropping off or mailing your device. Tim Can Fix It assumes no liability for lost data resulting from hardware failure or other circumstances outside our reasonable control during the repair process.

8. Shipping & Mail-In Liability

If you are mailing your device to us, you are responsible for packaging it securely. Devices shipped in generic, unpadded boxes are prone to damage. If you send your device in inadequate packaging, Tim Can Fix It may return it using packaging of similar quality at your own risk.

Insurance: It is your responsibility to request and pay for shipping insurance when desired. Tim Can Fix It is not responsible for devices that are lost, stolen, delayed, or damaged in transit by UPS, USPS, FedEx, or any other carrier.

9. Payment Terms & Abandoned Devices

We accept all major credit and debit cards. All invoices are due upon receipt of the final repair or diagnostic notification unless otherwise agreed in writing.

  • Storage Fees: Due to limited storage capacity, you are strongly encouraged to pick up your completed device within 7 business days of the first pickup notification. Devices left beyond 7 business days may be subject to a storage fee of $40 per device per day.
  • Abandoned Property: If a device remains unclaimed for 60 days from the date of the first pickup notification and the customer has not maintained communication with Tim Can Fix It regarding the device, Tim Can Fix It may treat the device as abandoned to the extent permitted by applicable law. Additional written notice may be provided to the email or other contact information on file before disposal or sale. Where permitted by law, Tim Can Fix It may sell, recycle, or otherwise dispose of an abandoned device to recover unpaid repair charges, parts costs, shipping expenses, storage fees, and other reasonable costs associated with the device.

Customers are responsible for monitoring the contact information they provide to Tim Can Fix It and for responding to repair, payment, and pickup notifications.