Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with us in-store, through our mail-in forms, or via our website:

Personal Identifiable Information (PII):

• Name, Email address, and Phone number.
• Billing and shipping addresses.

Device & Repair Information:

• Details about the devices you bring for repair (e.g., model, serial number, IMEI, passcodes required for testing).
• Diagnostic reports, repair history, and warranty statuses.

Payment & Website Data:

• Payment method details (collected securely through encrypted third-party processors; we do not store full credit card numbers on our servers).
• Website Interaction Data: IP address, browser type, and pages visited (collected through cookies and analytics tools).

2. Device Data Privacy (Your Files & Photos)

When you submit a laptop, console, or device for repair, you are trusting us with your personal data. Our technicians will never browse, copy, distribute, or retain your personal files, photos, or documents. We only access the operating system to the extent strictly necessary to verify hardware functionality (e.g., testing the Wi-Fi, camera, or audio).

3. Direct Texting and Communications

We pride ourselves on personalized customer service. By providing your phone number during the intake process, you consent to us reaching out via direct, personal text messages regarding the status of your repair, estimates, and billing. We do not use automated mass-texting or spam robots.

• No Spam: Your phone number will only be used by our technicians to update you on your specific repair. We will not use it for marketing campaigns.
• Opt-Out: If you prefer not to receive texts, simply let us know, and we will communicate with you exclusively via phone call or email.
• No Third-Party Sharing: Your mobile information and contact data will never be shared with or sold to third parties, affiliates, or data brokers for any reason.

4. How We Use Your Information

We strictly use the collected information for the following purposes:

• To provide, track, and improve our repair services.
• To communicate with you about your repairs, appointments, or inquiries.
• To process payments securely and manage shipping labels.
• To comply with legal and regulatory requirements.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to data brokers or third parties. However, we may share your information in the following necessary cases:

• With Service Providers: Such as payment processors (e.g., Square/Stripe) or shipping carriers (USPS/UPS) to facilitate your transaction.
• Legal Obligations: When explicitly required by law, subpoena, or to protect our rights, property, or safety.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, track website usage for analytics, and occasionally deliver personalized content. You can manage or disable cookie preferences directly through your web browser settings.

7. Your Rights & Data Deletion

You have the right to request access to the data we have on file for you, correct inaccuracies, or request the deletion of your personal data from our systems (subject to our legal obligation to retain financial transaction records for tax purposes).

To exercise these rights, please contact us at Support@Timcanfixit.com.

8. Contact Us

If you have questions or concerns about how we handle your data, please contact us:

• Email: Support@Timcanfixit.com
• Phone: (412) 267-7263
• Address: 1985 Lincoln Way Ste 23, Box 167, White Oak, PA 15131

Thank you for trusting Tim Can Fix It. Your privacy is important to us!